Privacy Policy
Henderson & Company Insurance Brokers
Effective Date: 31st January 2026
1. Who We Are
Henderson & Company Insurance Brokers (“we”, “us”, “our”) is an independent insurance brokerage firm authorised and regulated by the Financial Conduct Authority (FCA).
We are the data controller for the personal data we collect and process.
Contact details:
Address: 40 Bromham Road, Bedford, MK40 2Qd
Email: liamhenderson42@gmail.com
Telephone: 01234 272700
FCA Firm Reference Number: 596108
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2. The Personal Data We Collect
We may collect and process the following types of personal data:
• Name, address, email address, and telephone number
• Date of birth
• Insurance policy details, quotations, and claims history
• Payment and billing information
• Health and medical information where necessary for insurance purposes
• Website usage data, including cookies and IP address
We only collect data that is relevant and necessary for providing insurance and related services.
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3. How We Use Your Personal Data
We use your personal data to:
• Provide insurance broking, advisory, and related services
• Arrange, administer, and renew insurance policies
• Communicate with insurers, underwriters, and claims handlers
• Assist with claims handling and policy servicing
• Process payments and manage our accounts
• Meet FCA, legal, and regulatory obligations
• Prevent fraud and financial crime
• Improve our services and website
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4. Lawful Basis for Processing
Under UK GDPR, we process personal data on the following lawful bases:
• Performance of a contract – to provide insurance services
• Legal obligation – to comply with FCA and other regulatory requirements
• Consent – where required, such as for marketing communications
• Legitimate interests – to operate our business responsibly and efficiently
Where we process special category data (such as health information), this is done only where necessary for insurance purposes and permitted under UK GDPR and the Data Protection Act 2018.
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5. Sharing Your Personal Data
We may share your personal data with:
• Insurance companies, underwriters, and reinsurers
• Claims adjusters, loss assessors, and third-party administrators
• IT, payment processing, compliance, and professional service providers
• Regulators, including the Financial Conduct Authority, or other authorities where required by law
We do not sell your personal data to third parties.
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6. Data Retention
We retain personal data only for as long as necessary to provide our services and to meet FCA, legal, and regulatory record-keeping requirements.
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7. Your Data Protection Rights
You have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data, where applicable
• Restrict or object to processing in certain circumstances
• Withdraw consent at any time, where processing is based on consent
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO):
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8. Cookies
Our website uses cookies to ensure it functions properly and to analyse website traffic. You can control cookies through your browser settings.
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9. Data Security
We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse, in line with FCA and data protection requirements.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.